COVID-19 POLICY

Now the new measures are in place to ensure we are fully operating as per the CFSG guidelines, Strawberry Paws are very pleased to be able to provide our services again! We are currently open for ‘essential grooming’ and will review this regularly in line with government guidelines as to when we can open at full capacity again. We can only offer services which include a bath, so we are not providing puppy introductions, nail clipping or ultrasonic teeth cleaning appointments at this time. 


Anybody self isolating, classed as vulnerable or showing any symptoms MUST NOT under any circumstances attend a grooming appointment.


Please follow the government’s current COVID-19 guidance.

 

Due to the current Covid-19 pandemic, the way in which we work and groom your dogs has changed dramatically. Whilst we will be adhering to the strictest guidelines to reduce the spread of the disease. It must be understood that clients wishing to have their dogs groomed at this time, do so at their own risk.


All dogs must arrive brushed/combed out as they must now be bathed immediately. We will try our best to maintain the desired style but any knotted or matted coats will be clipped short. If you cannot get a comb freely through the coat, it is likely it will need to be clipped short. Dogs requiring extensive extra work may incur an extra charge of £10+ on top of the normal grooming price.


HANDOVER PROTOCOL

Only one customer is allowed in the salon at a time.

On arrival all clients must follow all hygienic procedures put in place to minimize cross contamination. Please read the instructions and use our hand sanitiser (on the front door) before entering the premises.

When yourself and your dog are inside the reception area, please ensure the front door is closed behind you.

Please do not enter the grooming area beyond the gate. 

Attach the provided slip lead to your dog and remove any of your own collars, harnesses, leads, etc. 

The salon staff will then lead your dog into the salon and close the gate. 

All of your own possessions must be taken home.


DISINFECTING

All dogs will be wiped down with a pet friendly wipe before and after the groom as per the CFSG guidelines. 

Dogs will be bathed immediately upon arrival using our natural high quality shampoo.

Everything that has come into contact with our staff, the customer and the dog will be disinfected between each appointment, including: door handles, slip leads, card machine, bath, grooming equipment, surfaces and floors.


TIME KEEPING

Any dogs arriving later than 15 minutes after their appointment time will have to re-book and a fee will apply to cover loss of earnings. 

Late collections after 15 minutes of the groom completion time will also be charged a fee.

Pick up and drop off times are especially important because of spacing out grooms for disinfecting purposes and to prevent clashing with another customer, so please be on time. 

 

PAYMENT

Payments can be made via PayPal or bank transfer prior to your appointment.

Or by using our contactless card machine (under £45).

We prefer contactless payment, however if you prefer to pay by cash, please make sure you bring the correct amount as we do not carry change. 


Our other terms & conditions still apply. All customers will be expected to read and accept our Covid-19 policy and agree to our terms and conditions before any services will be carried out on their dog.

 
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